My background really focuses on performance improvement, which involves looking at a process, program or department and identifying key performance measures. Those measures must be quantitative (as in numbers). Those numbers/measures are then tracked for a period of time to determine where the program is at (baseline). I then choose benchmarks – or goals to shoot for. When a program can’t reach their goals, there is an underlying cause. We then analyze the program, the policies, the environment and the people involved to determine why the goals can’t be reached and what can be done about it.
- Identify key metrics (what we’re going to measure)
- Measure our current performance (baseline)
- Set goals (benchmarks)
- Find out what is causing problems in reaching the benchmarks
- Create solutions
As you can see, it’s a cycle that’s repeated over and over again. That’s why it’s often called “Continuous Quality Improvement”. So how can we apply that to our Tribal Government?
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